Receive hundreds of offers on your item from Verado's network of professional buyers.
Selling items of value like watches, jewellery or diamonds is scary and hard work. We get it because we have done this ourselves many times.
It's hard to know what the fair price of your items is and it takes a long time to find the right solution to sell. eBay? Local jewellery shops? A friend? How do I know I am getting a fair deal?
Verado is the easiest, most convenient and lucrative solution to sell your valuables. We aggregate offers from an extensive international network of qualified and approved dealers so rest assured, the price we pay you is the best.
Verado is not only lucrative, but also very quick - it just takes 7 days to get your money!
We understand it's a delicate sale. We are here to protect your journey every step of the way.
Your peace of mind is priceless. So we don’t charge for it. Every eligible item on Verado is covered by our Seller Protection Guarantee.
Our fast, flexible payment system puts money in your bank account within 2 business days after the end of the auction.
Verado has put together some of the best and most passionate entrepreneurs in the industry to improve the experience of selling valuables, for good.
Verado is Claudio’s brainchild. A serial entrepreneur with an MSc from London School of Economics, Claudio comes with track record of building and scaling successful online businesses across the globe.
With more than 20 years of experience as a C-Level executive, Geoffroy is one of the most recognised experts in the field of modern and vintage watches. Formerly Global Head of Watches at Sotheby's.
One of the early investors of Verado, Vishal is also the CEO of Dimexon, a global leader in the diamond manufacturing industry.
With international presence, Verado aggregates offers from its established network of thousands of dealers to provide you with the best price for your item.
At Verado we offer you a complete range of services to sell your valuables. Our goal is to allow you to sell your items quickly, conveniently and at good prices.
Start by submitting the details of your item through our form. Our experts will then contact you to provide an initial estimate and arrange a detailed professional inspection. Verado is completely free for you and no commitment is required.
After the evaluation of the items, we will auction them to our global dealers' network. This means you just have to deal with us, while we screen the market for you to get the highest price for your items.
Selling with Verado means you will get hundreds of dealers competing for your item.
12%-14% higher offer prices, on average, vs. individual negotiations with dealers.
Our incentives are aligned with yours. We screen the market to get the best offer for your items.
Our fully digitalised selling process provides convenience and reliability.
From listing to money in your bank in just 8 days.
Verado only works with established and approved inspectors to authenticate your items.
‘Real’ is worth fighting for
That's why we only work with qualified inspectors from the most prestigious verification service centres. Blending qualified human expertise and cutting-edge verification technology, our unique approach protects you throughout the entire transaction.
Our buyers will bid with confidence, but they need to know that every item is authenticated and that the selling description is guaranteed. Whether it's high resolution photography, detailed condition reports, or buyer targeting, our third-party inspection partners will make it happen. That is why it is crucial that we are able to physically see your item and assure that it is going to the right people at the right price.
Ready to sell your item? Submit your details now.
All items undergo the same rigorous inspection process to ensure they meet our minimum criteria of quality. And by using these licensed third-party organisations to authenticate your items, you receive an impartial level of service that guarantees the best chances of achieving a higher price.
High resolution photography
Your item deserves to be shown in the best light. We are here to make that happen.
Detailed grading report
Our buyers know that what they see is what they get. That's why they place higher bids.
There's an item for every buyer. We know the market and we'll do the matching for you.
We listen with the intent to understand. Whether you’re a customer, a potential business partner, or someone who’s just curious, don’t hesitate to get in touch.
Table of Content:
PROVISIONS REGARDING ALL USERS 1. Definitions 2. Purpose of the General T&C’s 3. User publicity rights and copyright in and to User generated content 4. Consequences if Products cannot be sent back to their owners 5. Personal data 6. Intellectual property/counterfeiting 7. Rules of good conduct applicable to all Users 8. Availability of the Website 9. Verado’s online intermediation services 10. Verado’s online intermediation services 10.1. Verado’s promise of liability 10.2. Exclusions of liability 10.3. Limitations of liability 11. Acceptance of IT or electronic elements of the Website as evidence 12. Service Suspensions and termination 13. Making complaints or claims 13.1. Complaint / claim regarding another User 13.2. Complaint/claim regarding Verado 14. Miscellaneous provisions 14.1. Term and validity 14.2. Applicable law 14.3. Other provisions 15. Registration on the Website 15.1. Creating an account 15.2. Creating Profile Information 16. Fees 17. “Contact the Seller” functionality 17.1. Stages of “Contact the Seller” process SELLING PRODUCTS 2. Selling Products 2.1. Creating Product Information 2.1.1 Description of the Product Information 2.1.2 Process for Creating Product InformationSellers’ obligations regarding the Products listed for sale 2.1.3. Sellers’ obligations regarding the Products listed for sale 2.1.4. Sellers’ obligation to monitor their accounts 2.2. Approval and Posting of Product Information 2.2.1. Process for approving Product Information 2.2.2. Additional fees 2.2.3. Modification by the Seller of the Product Information, Price and Commission 2.3. Option of a direct purchase of the Product by Verado 2.4. Product conformity check 2.5. Product Sales and Payments to Sellers 2.5.1. Order checking process 2.5.2. Sale process and sending Products to Verado 2.5.3. Payments to the Seller for Products sold on the Website 2.6. Sale of imported Products on the territory of the EEA 2.7. Listing counterfeit or banned Products on the Website BUYING PRODUCTS 1. Purpose of the General T&C’s “Buying Products” 2. Buying Products 2.1. Placement of an Order by a Buyer 2.2. Delivery and Shipping costs 2.3. Product Unavailability/Refusal of Orders 2.4. Paying for Orders 2.5. Delivery 2.6. Cancellation/Complaints/Returns/Refunds 2.6.1. Non-receipt and late delivery of Products 2.6.2. Products that do not conform with the Product Information 2.6.3. Terms and conditions for the return of Products 2.7. Direct sales made by Verado of Products that it owns
2. Purpose of the General T&C’s
The Company Verado provides its members with services allowing them to sell and buy second-hand luxury goods. These services are available directly on the Website and, as the case may be, on one or more Partner websites. Verado may exceptionally list products it owns directly for sale.
These General T&Cs are applicable to all Users of the Website and define the terms and conditions on which Verado provides access to the Website, provides Users with services allowing them to sell or buy Products to or from each other, and lists Products for sale directly to Users.
The General T&C’s are made up of four parts:
All Users should read all the General T&Cs carefully, as they affect their rights and liabilities, and ensure that they understand them, before using the Website.
Access to the Website and the use of the Website are strictly reserved for Users registered on the Website. The registration of any User on the Website automatically implies unreserved acceptance of all of the provisions of the General T&Cs.
The General T&Cs are also automatically applicable to anyone who has access to the Website or its content without being registered, specifically by redirection from a search engine onto the Website or form another third party website.
Users will be invited to agree to the General T&Cs as soon as they browse the Website including when they create an account and regaruless of whether or not they complete any Transactions through the Website
If a User does not want to be bound by the General T&Cs, he/she should not access, register, use or list any Products or place any Orders with Verado.
3. User publicity rights and copyright in and to User generated content
When creating their Profile Information and/or Product Information, Users may upload photos specifically of themselves and/or the Products they are selling.
Users are prohibited from and hereby guarantee Verado against any claim, form using any third party photograph and Product, if it is not its owner, without the express and written authorisation of their owner.
In this respect, Users hereby expressly permit Verado and all its successors and assigns, by posting the Product Information and/or the Profile Information:
- To affix, safeguard, reproduce, broadcast and use all the information contained in the Product Information and the Profile Information, including their likeness and/or its photos of Products, on a free-of-charge and worldwide basis, for an unlimited period of time, in all formats, by all means and on all media, specifically on the Website and on the sales documents such as the “Alerts” and “Newsletters”, as well as on partner websites of Verado;
- To modify the photos of the Products, in their presentation, such as the resizing and cropping the photos and “silhouetting” the Products, i.e., removing the background of the photo so that the Product appears on a white background.
Verado reserves the right at its complete discretion to use or refuse to use its likeness and/or photographs posted by the User, without the latter being able to claim compensation for any damage or loss of a chance to sell or purchase a Product.
This permission is granted for so long as the User has an account and/or Profile Information on the Website. Users may withdraw their consent for the broadcasting of their likeness on the conditions mentioned above, by contacting our support at: verado.com.
Verado reserves the right in the event of an infringement of the rights of a third party and/or these General T&Cs for Use to delete the Profile Information and/or the Product Information without prejudice to claims of a contractual or tortious nature.
Users may insert texts describing their Product.
Verado reserves the right to review the contributions, including posts and uploads, made by Users and to amend and/or remove any material that breaches the rules set out in these Conditions of Use.
4. Consequences if Products cannot be sent back to their owners
If it is impossible to deliver a product to the Buyer or to the Seller, on a Product return due to non-conformity, specifically when the address indicated is incorrect or the package has been returned as it was not received by the recipient, an email is sent and a telephone reminder to the Product’s owner. In the absence of any reply, the Products will be kept at their owners’ disposal and at their risk and expense (including storage and hanuling costs), for a period of 6 months from the sending of the email by Verado.
5. Personal data
Users are solely and entirely liable for the data they disclose while using the Website and they promise that the data provided for their registration is true, genuine and accurate.
Verado specifies that User information it has obtained within the framework of the use of the Website and, in general, within the framework of the commercial relationships with the Users, will be treated in accordance with applicable UK law and in compliance with the principles of good faith, lawfulness, transparency and confidentiality.
6. Intellectual property/counterfeiting
All text, comments, illustrations and images, in visual or sound format, and reproduced on the Website are protected by copyright, trademark law and/or patent law and on a worldwide basis. All total or partial reproductions of the Website are strictly prohibited, and shall be considered an infringement of the rights of Verado and its licensors.
Verado respects the intellectual property rights of others, and we prohibit Users of the Website from submitting, uploading, posting or otherwise transmitting any materials that infringe or violate another person’s intellectual property rights.
Verado’s policy is to respond expeditiously to claims of intellectual property infringement and to comply with clear notices of such infringement. To submit a notice of alleged copyright infringement or a counter-notice contact our support at email@example.com.
By inspecting the Products before dispatching them, Verado does everything to fight against counterfeiting or against the sale of Products which would be banned from being sold.
For further information, refer to the section “Selling Products”.
In the case of doubt as to the authentic nature of a Product, Verado reserves the right to ask the Seller for all documents certifying the authenticity of the said Product and to suspend the Seller’s account until those documents are received, after having informed the Seller of this first by email.
Content hosted on third party websites accessible from the Website is the responsibility of those websites, and not of Verado. The User, who is the copyright owner of content hosted on a third party website and has not authorised the use of their content, shall contact the administrator of the hosting website directly to have the content removed.
The User undertakes to guarantee Verado and its officers, directors, employees, agents and suppliers from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, that we suffer or incur arising out of or connected with any claim by a third for intellectual property infringement.
7. Rules of good conduct applicable to all Users
All Users agree to enter into sales/purchases in good faith in accordance with applicable laws and regulations and these General T&Cs.
Verado shall serve a cease and desist notice on any Users who appear to adopt an attitude or behave or act in a way that is likely to mislead other Users and Verado may decide to suspend or terminate a User’s access if such User has, for example, been the subject of several lawful complaints or claims or has sent several Products that do not conform with the corresponding Product Information.
In no event may Users use any improper, indecent or defamatory terms or display aggressiveness.
Users shall not directly enter into contact with one another outside the platform to make a Transaction regarding a Product ordered or listed for sale on the Website. More generally, no personal data (for example, telephone numbers, postal and email addresses, etc.) may be disclosed by Users to other Users by way of post-sale communications via the Website.
Users also refrain from publicising links to other websites or identification information of other websites on which they sell the Products listed for sale on the Website, subject to the written agreement of Verado.
Users shall not make any comments about the Website and/or Users that may be defamatory or damage the reputation of Verado and/or Users. Verado shall be authorised to intervene and remove any comments which may breach the rules in these General T&Cs including those in this Section 7 and the Users concerned shall have no right to compensation for any such removal. Verado shall also be authorised to suspend or terminate the services for Users according to Section 12 below.
Finally, Users shall compensate Verado from all third party claims regarding the wording of their Product Information and/or the description of the Products they list on the Website.
8. Availability of the Website
Verado does not make any promises about the availability or accessibility of the Website or guarantee that your access to the Website, the content on it or the services it provides will be delivered uninterrupted, timely or error-free, and that is whether or not the Website is accessible via a Partner website.
Verado shall endeavour to keep the Website accessible 7 days a week, 24 hours a day, subject to cases of circumstances outside of its control, i.e. “force majeure events” as recognised by the UK courts. However, for technical maintenance and/or security reasons, Verado may be obliged to partially or totally suspend access to the Website temporarily and without notice. By accepting these Conditions of Use, Users accept any such technical interruptions.
Verado reserves the right to update the Website, particularly for technical or commercial reasons. When any such changes do not alter the Conditions of Use or, more generally, do not substantially and adversely affect the services that are provided, Users may be informed of the changes made but their acceptance to such changes will not be required.
9. Verado’s online intermediation services
Verado promises that it will operate the Website and provide its services with reasonable skill and care and that it will use its reasonable endeavours to correct any faults of which it is aware.
During the performance of its online agency services, Users acknowledge that unless otherwise specified Verado’s role is to act as an agent between Users. In this respect, except under specific circumstances or in specific cases Verado does not act as a reseller of the Products and at no time becomes the owner of the Products.
Verado cannot guarantee that a Seller’s Product will meet a Buyer’s requirements.
Quality control carried out by Verado only concerns the adequacy of the Seller’s Product with the description thereof in the Product Information filled out by the Seller as well as the authenticity and functionality of such Product. Verado does not control the adequacy of the Buyer’s expectations with the Seller’s Product Information. Therefore, Verado does not guarantee that the Product will satisfy the Buyer, whether on an esthetical or a practical level regarding the functioning thereof.
10. Promises, exclusions and limitations of Verado’s liability
10.1. Verado’s promise of liability
Verado remains liable by law and none of the following can exclude or limit Verado’s liability:
(a) Gross negligence, death or personal injury caused by its negligence, fraud or fraudulent misrepresentation;
(b) Any other matter for which it would be illegal or unlawful for Verado to exclude or attempt to exclude its liability.
If you are using the Website for purposes unrelated to your trade, business, craft of profession, you have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. Nothing in these General T&Cs will reduce these legal rights.
For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizens Advice Bureau.
10.2. Exclusions of liability
Verado will not be responsible or liable:
- for any losses related to any business of yours including (without limitation) lost data, lost chance of sale or purchase, loss of profits, revenue, business, opportunity, goodwill, reputation or business interruption and any indirect loss suffered by the User; or
- if it is prevented or delayed from complying with its obligations under these General T&Cs by anything a User (or anyone acting on their behalf) does or fails to do or due to events which are beyond its reasonable control.
Subject to the paragraphs above in this Section 10 and if you are using the website for business purposes, subject to the paragraph in bold below, if either you or Verado fails to comply with these General T&Cs, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a direct and foreseeable consequence of the failure to comply with these General T&Cs. Losses are foreseeable where they were contemplated by you and Verado at:
- if you are a Buyer, the time your Order is accepted;
- if you are a Seller, the time you confirm your agreement to sell your Product through the Website; or
- in any other circumstances, the time you accept these General T&Cs.
10.3. Limitations of liability
If you are using the Website for purposes relating to your trade, business, craft or profession, subject to the first paragraph of this Section 10, Verado limits its liability whether arising in contract, tort, breach of statutory duty or otherwise in respect of any claim made under or otherwise in connection with these General T&C’s to:
- if you are a Buyer, for each Order you place, the purchase Price of the Products for that Order;
- if you are a Seller, for each Product listed for sale and which is ordered by a Buyer, the Net Seller’s Price at the time the Product is ordered; or
- in any other circumstances, an amount not exceeding £100
You must follow any advice we give you to keep Products we deliver to you safe (including any instructions provided with the Products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.
By using the Website you acknowledge and accept the characteristics and limitations of the Internet, particularly in terms of technical performances; response times to view; verify or transfer information; and the risks inherent in all connections and transfers via the Internet. Accordingly:
- Verado is not responsible for any data or information uploaded by Users including any content posted or uploaded on a Product Information Page. It is your responsibility to make backup copies of any of the content you post, upload or published on the Website and we strongly recommend you do so;
- Verado makes no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horses, cancelbots, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer's functionality or operation including transmission arising from your download of any content, software you use to download the content, the Website or the server that makes it available. In this respect you agree that it is your responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines. Subject to the first paragraph of this Section 10.1, any content downloaded or otherwise obtained through the use of the Website is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content.
Verado does not have any control over and is not responsible for the truth or accuracy of any third party content and is not responsible for verifying the ownership of any content posted or uploaded onto the Website.
Please note that any information posted via the functionality available on the Website is the opinion of the person posting or sending only and does not necessarily reflect Verado’s opinions or attitudes. You should therefore not rely on information as being accurate or complete. You accept that if you do rely on the information posted or uploaded by other Users, you do so at your own risk.
Any postings or uploads on the Website do not constitute any form of recommendation, representation, endorsement or arrangement by Verado.
To be clear, each user, acts on his/her own behalf at all times and does not act as Verado’s representative or agent in any way. Verado does not endorse nor is it responsible for any of the actions of any User.
During the performance of its online agency services, Verado shall not be liable for any claims or losses in connection with or arising from the contracts that Users enter into with each other via the Website unless Verado is at fault.
Except in relation to complaints for late or non-delivery of Products in circumstances where Verado is at fault, Users will be responsible for responding to any complaints or claims regarding the Products they have posted online; the Product’s description and any User comments on the Product Information page; and/or the shipment of the Products to Verado by the Seller (whether such shipment is for the purposes of Products being sold, exchanged or returned) and any such complaints or claims will be redirected to the designated User in the first instance.
You are responsible for the legality of your actions under the laws that apply to you and the legality of any items you list on the Website. In particular you acknowledge that you are solely responsible for all tax obligations related to the Transactions completed via the Website. You also acknowledge that Verado is not responsible for warning, informing, assisting or substituting Users or providing them with any type of advice regarding any tax issues or obligations related to the Transactions completed via the Website.
If a written complaint is made by an identified third party notifying Verado of a User’s misuse of the service or Website or that the User has behaved in a way which objectively could be regarded as inappropriate, Verado reserves the right to (i) immediately remove the Product listed for sale from the Website that is the subject of the complaint and/or to cancel all Transactions in progress and remove other Products listed for sale for the User and/or (ii) suspend or terminate its services to that User in accordance with Section 12 below. Users will always be notified by email of actions taken by Verado. If Verado cancels the Transaction(s), Users will be automatically refunded (the refund amount will be credited to the card used to make the payment or to the User's PayPal account or via bank transfer).
11. Acceptance of IT or electronic elements of the Website as evidence
To the extent necessary and for evidentiary purposes, Verado shall be expressly permitted to avail itself of any programs, data, files, recordings, identifiers, passwords, transactions or other elements from the Website (such as monitoring reports or other reports, etc.) in computer or electronic format or media and created, received or stored directly or indirectly by Verado in its IT systems.
12. Service Suspensions and termination
In the event of a breach of any of these General T&Cs (particularly in case of non-payment within the applicable time periods specified therein or failure to comply with these general terms and conditions) Verado may temporarily suspend a User’s access to Verado’s services to allow for, among other things, the dispute to be resolved, if possible. Verado reserves the right to do so regaruless whether such breach is discovered by Verado or where it is notified following its receipt of a complaint from another User.
If a resolution is not found within two (2) days of Verado’s notification of the discovered irregularities, Verado shall be permitted to terminate the User’s access to the services. Prior to such termination, an email will be sent to the User concerned informing them about this measure including the reasons for the termination.
Moreover, Verado reserves the right to immediately and without prior notice terminate the services provided if a User’s conduct seriously breaches these General T&Cs, particularly in the following cases: the sale of counterfeit items or items that have been banned from sale, creation of several accounts, payment method fraud, attempted fraud or any other criminal offence. Such measures shall not give rise to any compensation whatsoever from Verado.
13. Making complaints or claims
13.1. Complaint / claim regarding another User
All complaints regarding another User must be sent to Verado via email at: firstname.lastname@example.org.
Please note that Verado will use User nicknames for the purposes of dealing with such complaints and will not disclose any personal information without their prior consent, except as may be required by law.
Should a User or a holder of rights identify a counterfeit or banned Product, he must inform Verado thereof, by sending an email at: email@example.com.
13.2. Complaint/claim regarding Verado
Any User wishing to make a claim to Verado regarding the services it has provided or Products that it owns and lists directly on the Website can contact Verado via email at the above address, or by calling the Verado telephone hotline on +44 (0) 20 8068 4740.
14. Miscellaneous provisions
14.1. Term and validity
Users will be bound by these General T&Cs once they access the Website or from when they register on the Website and until their account is cancelled, regaruless of whether or not Users complete any Transactions.
These General T&Cs may occasionally be supplemented by other sections or appendices
Verado reserves the right to modify its General T&Cs at any time, without notice or obligation to give reasons for its decision and without its liability being incurred thereby.
The applicable General T&Cs are those in force on the date of use of the Website by Users and/or on the day a new Product is listed according to the nature of the modification made to the General T&Cs.
14.2. Applicable law
These General T&Cs are governed by the laws of England and Wales.
In the event of a dispute between the User and Verado concerning the interpretation, performance or termination of this document, Verado strongly encourages the User to contact the company in the first instance to attempt to resolve the disagreement amicably. Verado hereby notifies Users that there are alternative dispute settlement options such as mediation or arbitration. If no amicable solution to the dispute is found, Verado and the User agree to refer the dispute to the UK courts.
14.3. Other provisions
These General T&Cs shall prevail over all such other general or specific terms and conditions as have not been expressly approved by Verado.
These General T&Cs, as may be modified from time to time in accordance with Section 10.1, govern Verado’s relationship with you and as such Verado intends to rely upon the written terms set out in them. If Verado agrees any changes to these General T&Cs with you, please make sure you ask for these to be put in writing. In that way, we can avoid any problems surrounding what is expected of Verado and you, the User.
The Appendices form an integral part of these General T&Cs. The provisions of these General T&Cs and their Appendices are severable. If any provision of these General T&Cs is held to be invalid or unenforceable by a competent court, the other provisions shall remain valid and in full force and effect.
15. Registration on the Website
15.1. Creating an account
In order to access the Website’s features, Users must create an account using their email address and a password or by using the Facebook or Google Connect feature.
There are no restrictions on or charges for opening an account, and no purchase or sale is necessary on the Website.
Users must be aged 18 or over and have full legal capacity to make a sale
Only the registered User is authorised to use his/her account using an email address and the password created when registering with the Website. This information, which the User shall be responsible for, is required every time a browsing session is opened and must not be disclosed by the User to any third party or be used by a third party.
Users promise not to create or use any additional accounts using either the User’s own identity or the identity of a third party.
Users promise not to use nicknames that infringe any third-party rights. Users are informed that if a nickname is chosen by a User that is defamatory, harmful, threatening, vulgar, obscene, hateful, discriminatory or otherwise reprehensible or infringing of an intellectual property right, Verado reserves the right to ask the User to change it to an expression acceptable under these Conditions of Use or to delete it.
Users are prohibited from using a nickname which enable another commercial site than the Website to be identified. If that prohibition is not respected, Verado reserves the right to delete the User’s account, without delay.
Users promise not to complete the registration form using fictional and/or incorrect contact details or information.
Users also promise to inform Verado via email at firstname.lastname@example.org as soon as they become aware of any fraudulent use of their personal nickname, user ID and/or password by a third party.
Users agree to compensate Verado against all losses it incurs or suffers arising from the use by any other person accessing the Website using the User’s account information where he/she has permitted or knows about such use.
Confirmation of the account activation will be sent to the User via the email address stated. The account activation confirmation email will set out their email address (username) and password so that he can connect to the Website.
15.2. Creating Profile Information
Once logged in to their account on the Website, Users may create their Profile Information. At that time a certain number of compulsory pieces of information without which the Profile Information cannot be created, will have to be provided, in particular:
- surname, first name and gender;
- a photo ID (Driving License, Passport, National ID), to prevent and detect fraud against either Users or Verado;
- personal email address, year of birth and postal address. There is also the possibility of notifying, optionally, the following information:
- Mobile telephone number,
- personal description (free field).
Lastly, Users must provide, this being optional when creating their Profile Information, the following bank details: surname and first name linked to the bank account into which he wishes to receive payment of the Price from which Commission is deducted, bank/sort code, branch code, account number, key, PayPal account but is compulsory when listing Products for sale.
When posting photos on their Profile Information, Users promise that they own such photos and that they do not infringe any third-party publicity rights or their private life, their intellectual property rights in or to the posted photos. He authorises Verado to use, circulate and reproduce that photograph on the Website, in accordance with Clause 3 of the General T&Cs.
The services offered by Verado are remunerated by way of a Commission that will be displayed to the Users prior to placing an Order or listing a Product. Verado reserves the right to change the Fees at any time, and will provide Members adequate notice of any fee changes before they become effective.
The Verado fee ranges between 0% and 5% of the Product total price to the Seller and 0% to 10% of the Product total price to the Buyer and is calculated using a variety of factors—including, but not limited to, characteristics of the listing. Buyers see this fee on the checkout page, when they are in the process of placing the Order, Sellers see this fee on the listing page, when they are in the process of adding a new Product..
If Verado is required to collect VAT, the fee and VAT amounts will be combined, which could make the service fee appear to be higher than 10%.
17. “Contact the Seller” functionality
The “Contact the Seller” functionality allows Buyers to privately contact and negotiate the Product Price with the Seller who is the only one who can put a new offer forward.
17.1. Stages of “Contact the Seller” process
Stage 1: The Negotiation
- The Buyer may contact the seller in order to obtain more information about the item and/or ask for a reduced Product Price.
- When the Buyer contacts the Seller , a notification thereof is sent to the Seller by email, and, when requested, by SMS, as well as to the Seller’s notification centre on the site.
Stage 2: Seller’s reply and communication with the Buyer
The Seller must provide additional information required from the Buyer, and in case of Buyer’s request for a reduced Product Price, the Seller can send a Special Offer to the Buyer. In each case, the Buyer is informed by email and, when requested, by SMS and by notification on the Site.
(i) If the Buyer accepts the offer, the Seller is notified thereof by email, by notification on the site and, when requested, by SMS and on the Product Description page. The Buyer has a maximum of twenty-four (24) hours to add the Product to his/her shopping bag and to buy it.
(ii) If the Buyer refuses the offer, the Seller is notified by email, by notification on the site, by SMS and on the Product Information.
Special Offers are valid for a maximum twenty-four (24). The Seller may still make other offers for the same Product to other buyers,until the Product is purchased.
(iii) During these periods of maximum twenty-four (24) hours, other Buyers can still buy the Product at its original public sale price or contact the Seller
Stage 3: Purchase of the Product by the Buyer
The Buyer can buy the Product for the amount of his/her offered by the Seller by finalising his/her order within the twenty-four (24) hour period. When this time has expired, the acceptance of a Price offer by the Buyer will be null and void.
1. Purpose of the General T&C’s “Sell Your Item”
The Company Verado Technologies is a limited company, registered at the UK Company Houseunder umber 10219291, with its registered office situated at provides its members with services allowing them to sell and buy second-hand luxury goods,. These services are available directly on the website verado.com.
The purpose of these General T&Cs for Sale “Sell Your Item” is to define the terms and conditions on which allows its members to sell Products on the Website.
The General T&C’s for Sale “Sell Your Item” apply without prejudice to the stipulations in the Terms and Conditions “Provisions regarding all users”.
All capitalized terms used in these General T&C’s for Sale “Sell Your Item”, unless otherwise defined herein, have the meanings defined in the Terms and Conditions “Provisions regarding all Users”.
The General T&Cs not modified herein remain applicable in full.
2. Selling Products
Within the framework of the online agency services provided by Verado, the Seller agrees to appoint Verado as an agent to do the following:
- publish the Product Information on the Website which constitutes a listing for sale, with all the content inputted by the Seller and, where appropriate, provide modifications to the Product photographs, within the limit of a simple silhouetting;
- accept the Buyer’s Order, on behalf of the Seller;
- receive, on the Seller’s behalf, the amounts paid by the Buyer in connection with the Transaction;
- create in Verado’s books a “proxy” account in the name of the Seller and comprising the Product Price;
- receive and then transfer, after 5 days from the delivery to the buyer, the above-mentioned amounts to the Seller, after deducting the Commission and any other applicable deductions for outstanding sums as described under section 2.2.2 below “Additional fees”.
2.1. Creating Product Information
2.1.1. Description of the Product Information
Product Information must be provided preferably in English for each Product that a User wishes to list for sale. This Seller must describe in detail all of the Product’s various features and state its Price on the Product Information. The minimum Price for each Product is: £1,000.
The Product’s features mentioned in the Product Information, including, but not limited to, the Product’s condition, must match the features as declared by the Seller before verification by Verado.
Products listed for sale must be available for Buyers to order for as long as the Product Information remains published on the Website. A listed Product can therefore be temporarily or permanently removed from the Website by a Seller at any point if the Product has not been ordered, by deleting the Product Information.
2.1.2. Process for Creating Product Information
a) To facilitate the creation of the Production Information, Sellers have the possibility of using Verado’s stored information and databases so that they can index the Product precisely (by product type, brand, etc.). If the Product’s exact details do not appear in the stored information, the Seller should carefully follow all of the necessary steps to accurately index the Product and create the Product Information by indicating, among other things, the Product’s name, features and condition of use.
In any event, in order to assist Verado in identifying counterfeit Products, Sellers agree to precisely identify the brand and model of the Product they are listing for sale.
The Seller promises to describe the Product fully, sincerely and faithfully, both
its features and, where necessary, if there is counterfeiting, deterioration or wear and tear, or any other Product attribute which a Buyer wishes reasonably to know when buying the said Product. He is prohibited from circulating a modified representation of the Product, excluding cropping.
b) Sellers promise to post only true and accurate description of the Product, both its features and, where appropriate, in the presence of counterfeiting, deterioration or wear and tear. If there are no photos of the Product Verado cannot create the Product Information. The Seller promises to post on line only true, accurate and unmodified photographs of the Product and guarantees they hold all of the rights attached thereto. Verado reserves the right to remove any photos that it considers to be of insufficient quality or unsuitable for presenting the Product properly and ask for additional photos.
c) After the Seller’s confirmation of the summary of their proposed Product Information and acceptance of the General T&Cs for Sale “Sell Your Item”, the Product Information is submitted to Verado’s appropriate department for approval, as described further on.
When Users submit their first Product for publication on the Website, they must provide information so that Verado can easily contact them if required.
2.1.3. Sellers’ obligations regarding the Products listed for sale
Users agree to sell only Products of which they are the sole owner or, in the case of second hand goods dealers/shops, on behalf of persons who are the sole owners of the Products. Users must ensure they are not infringing any applicable laws and regulations or third-party rights in any way whatsoever by submitting Product Information to Verado or listing a Product for sale via the Website. Users promise (i) that the origin, condition and specification of the Products they list on the Website are as described in the Product Information and (ii) that the Products listed for sale are not counterfeit.
Upon Verado’s first request, Users must provide Verado with all such documents as may prove their ownership and/or the origin of the Products they list for sale.
Verado reserves the right to remove a User’s Profile Information and/or Product Information if for any Products a User has not furnished valid proof of their ownership and/or the origin of the Products listed to Verado. Users shall have no right to claim compensation for any such information removed by Verado for these reasons.
Users shall be held solely liable should they list for sale any Product that is banned from sale and/or infringes or otherwise breaches applicable laws or regulations or third-party rights. Should the listing of any such Products on the Website come to Verado’s knowledge, it shall be authorised to remove the relevant Product Information and/or User’s Profile Information, and the User shall have no right to claim any compensation on this basis.
2.1.4. Sellers’ obligation to monitor their accounts
Once Sellers have posted their Product Information online, they must regularly log-in to their account to monitor their Transactions in progress. If a Seller is unable to log-in and monitor their account for an extended period of time, they must temporarily suspend their Product listing i.e. their Product Information by letting Verado know via email at email@example.com.
2.2. Approval and Posting of Product Information
2.2.1. Process for approving Product Information
To ensure the consistency of the Products listed for sale on the Website, Verado’s algorithm will suggest the best price for the Product given market dynamics. Verado also reserves the right to refuse a Seller’s Product Information before it is posted on the Website. If the Product Information and price is accepted, Verado will send the User an email confirming the listing of the Product and indicating the amount of the Commission that Verado will include in the Price of Product for sale on the Website, for more informations about the fees please refer to section 16 of the General T&C’s.
Verado's algorithm may suggest a change of the Net Seller’s Price in order to make its Price consistent with those of other Products listed on the Website and with market expectations generally. Sellers therefore agree to discuss the amount of the Price in good faith with Verado.
Throughout the sale process, the Price and the related Commission shall be fully disclosed to the Seller. Before a Product is listed for sale on the Website, the Seller will be required to confirm that he/she agrees to the Net Seller’s price and to the level of Verado’s Commission.
Unless agreed otherwise, no price supplements shall be charged by the Seller to the Buyer for the packaging of a Product.
Verado shall use reasonable efforts to validate and post the Product Information online within a reasonable timeframe. In the event that an agreement is reached between Verado and the User, an email shall be sent to the Seller allowing them to confirm his/her agreement to the Seller’s price, before the Product Information is posted online.
2.2.2. Additional fees
Sellers may be required to pay additional fees in these circumstances:
- If a Service is required (should the Product, specifically watches, be older than two years or have no record of Service in the last two years, Verado will run an accuracy test. Should the watch need a Service Verado will provide it at The Seller’s expense). - If any repair is required (in case of sale Verado will thoroughly inspect the Product, should the item’s condition be different from the listing e.g. repair or parts replacement needed, Verado reserves the right the revise the Net Seller’s price deducting the above.
2.2.3. Modification by the Seller of the Product Information, Price and Commission
Sellers may request to modify their Product Information by contacting directly Verado at firstname.lastname@example.org. Users may also upload up to additional photos of each Product listed following the publication of the Product Information on the Website. All modifications of the Product Information and specifically additional images, shall be subject to moderation and approval by Verado before being posted online in the Product Information on the Website.
However, Sellers will not be able to modify the Product Information for a Transaction that is in progress (i.e. after a Buyer has placed their Order for that Product) and any Price modifications shall not be effective until accepted by the Seller.
Throughout the sale process, the Seller’s price, the Net Seller’s Price and the related Commission will be fully disclosed to the Seller. Before a Product is listed for sale or its Price reduced thereafter, the Seller will be required to confirm, on each occasion, their agreement to the “Seller’s Net Price” and Verado’s Commission.
2.3. Option of a direct purchase of the Product by Verado
Exceptionally, after the Product Information has been reviewed by Verado and following any negotiations regarding the Price, Verado may offer to purchase the Seller’s Product directly itself. Correspondence in this regard will normally be exchanged directly via email. Once the terms of sale are agreed upon, Verado shall send the Seller a purchase order for the Seller to countersign. Following signature of the purchase order, a binding contract for the sale of the Product is formed between Verado and the Seller, the latter must then proceed to ship the Product to Verado. In this case, Verado will become the owner of the Product and may freely dispose of it.
2.4. Product conformity check
If at the time of the inspection check, Verado realizes that the Product does not correspond or does not conform to the Product Information produced by the Seller (specifically concerning the condition of the Product, authenticity and functionality), Verado promises (i) to negotiate with the Seller and the Buyer to obtain a Price reduction (ii) to charge the Seller with eventual services or repairs needed or (iii) to cancel the Order and reimburse the Buyer.
In the event that the Order were cancelled and if the Seller wishes to have the Product returned to it, a fixed sum of £100 all taxes included for an item which does not conform and/or counterfeit for reasonable hanuling costs (costs relating to the dispatch of the Product to Verado, cost of silhouetting Photos, costs relating to the re- dispatch of the Product to the Seller) will be invoiced to it by Verado.
In the event that Verado were not to manage to return the Product to the Seller specifically when the Product is returned to Verado by the carrier following a fist consignment and Verado was unable to contact the Seller by email or by telephone, Verado shall become the owner of the Products which have ot been claimed, within a period of six (6) months with effect from receipt of the Product(s) by Verado.
2.5. Product Sales and Payments to Sellers
2.5.1. Order checking process
The Seller acknowledges it has been informed that the information relating to the Buyer’s Order have been subject to computerized data processing for which Verado or its partners are responsible. The purpose of this computerized data processing is to combat bank card fraud.
An anti-fraud check may be carried out on the Buyer by our partner and/or by Verado’ “Risk” department, by telephone, electronic mail or post in order to validate the Order before the Product is dispatched accompanied, where appropriate, by a request for additional supporting documents.
Within the framework of the check made, an Order may be cancelled by Verado if the information provided by the Buyer are deliberately mistaken and/or fraudulent, even after validation of the Order. In that case, the Seller shall be informed by mail of the measures taken by Verado which will put the Product on sale on the Seller’s behalf.
2.5.2. Sale process and sending Products to Verado
A Seller whose Product is ordered by a Buyer shall receive an Order notification by email informing the Seller that the Product must be sent to Verado to check the Product conforms with the description made by the Seller in the Product Information. One of Verado’s agent will contact the Seller to schedule the pickup of the Product via courier within two (2) working days following confirmation of sale and in any event, must be available for the collection of the Product no later than six (6) working days following the date of that confirmation. No other objects other than the Product and any accompanying accessories which are to be sold with it should be posted including, without limitation, any marketing documentation in any format whatsoever).
Verado regrets that it will not be liable to the Seller for any damage to or loss of Products being delivered to Verado when the package is dispatched without the prepaid voucher.
Verado shall only be liable for any loss or damage of Products from the moment it takes possession of the dispatched Products. If a Product is lost or damaged by the carrier to which the Product was consigned by the Seller for shipment to Verado, the Seller’s compensation will depend on the compensation proposed by their chosen courier.
To guarantee the best insurance coverage for the Products during their shipment to Verado, Sellers may, at their option and cost, take out their own insurance covering loss or damage of the Product during shipment to Verado. In this case, the Seller should not use the courier sent by Verado.
If Verado does not receive the Product within 10 calendar days following confirmation of the Product’s sale, Verado reserves the right to cancel the sale of the Product in question and will inform the Buyer accordingly.
In order to prevent complaints, the Seller shall take particular care when packaging the Products to be sent (for example, by using reinforced envelopes with bubble wrap and reinforced parcel seals). Where the Seller is sending more than one Product to Verado at the same time, it shall endeavour to dispatch all the Products in one parcel. The Seller should keep their proof of postage of any parcels they send in a safe place and for one month after the postage date.
In order to obtain payment, Sellers must provide their bank details or PayPal account details on their customer account so that Verado can make an electronic transfer into the Seller’s bank or PayPal account. The name and surname must compulsory correspond to those for the bank account so that the transfers will be authorised by the bank concerned. If the Seller opts to receive payments into his/her PayPal account, PayPal’s charges for such transfers may apply. Please check PayPal’s general terms and conditions for your appropriate country at click here.
2.5.3. Payments to the Seller for Products sold on the Website
The amounts received from the Buyer, and from which the following amounts will have been deducted: (i) the Commission due to Verado; (ii) the Shipping Costs and (iii) any outstanding sums which may be due to Verado e.g. Service/Repair of the Product.
Sellers expressly waive their right to claim any amounts (be they interest or other amounts) that may accrue as a result of the temporary immobilisation of the amounts received by Verado in connection with Transaction.
If a Seller wishes to be paid by wire transfer, wire transfers are made to the bank account designated by the Seller. Wire transfers are made by Verado twice (2) a month as of the 1st or 15th of each month and the date of such transfers depends on the date of dispatch of the Product to the Buyer. If payment by wire transfer into its bank account is opted for, bank charges may apply, specifically for accounts domiciled in countries other than UK. The terms and conditions applicable to these transactions must be consulted at the bank holding the bank account concerned.
Please note that transfer payments may not be credited to the Seller’s bank or PayPal account immediately, as a result of an approximate processing period of up to five (5) days between the banks involved in the transfer after the product is judged conformed.
If a Seller fails to pay the amounts due to Verado, Verado may, at its sole initiative and after providing written notice to the Seller that it will do so (i) offset any outstanding amounts against any amounts it is supposed to repay to the User, and/or (ii) retain the Products purchased or sold by the Seller until full payment of the amounts due, and/or (iii) allocate in priority the amounts it receives for a new Transaction to any outstanding amounts; the Seller will then be liable for paying the extra amount in order to be able to purchase the new Product he/she wishes to purchase.
2.6. Sale of imported Products on the territory of the EEA
Verado reserves the right to request from Sellers who are based outside the territory of the European Economic Area, or who are offering Products located outside such territory, documentary evidence that they have obtained authorisation from the holder of the relevant rights.
In the event, the Seller does not provide Verado with such documentary evidence, Verado reserve the right to stop any Transaction and to suspend the Sellers’ account, after having informed the Seller of this by email.
Verado reserves the right to re-invoice, where necessary, the customs charges on dispatch of the Product by the Seller at Verado.
2.7. Listing counterfeit or banned Products on the Website
Verado examines the Products before dispatching them, and uses its best efforts to combat counterfeiting or the sale of banned Products (e.g. Products infringing applicable laws or regulations or third-party rights). If, however, a Buyer receives a counterfeit Product or a Product that has been banned from sale, a Buyer may return the Product to Verado and receive a refund.
All Sellers promise that the Products they sell are not counterfeit or banned from sale
Should any counterfeit or banned Products be discovered, it shall immediately be withdrawn and the Sellers’ account suspended during six (6) month. Should any counterfeit or banned Products be discovered once more regarding the same Seller, said Seller shall not be entitled to re-register for a period of five (5) years.
In addition, if a counterfeit or banned Product is listed on the Website, the Seller of such Product shall assume the risk of such Product being seized by the competent authorities (National Anti-Counterfeiting Committee, police, Customs, etc.) or by the proprietor of the trade mark in question, which reserve the right to retain or destroy it. The Seller shall then be personally responsible for recovering the Product at their own risk and cost.
If a counterfeit or banned Product is nevertheless listed for sale or seized by the competent authorities or the relevant brand/owners of the intellectual property rights concerned or the rights holder after having being sold, the Transaction shall be cancelled. In this case, Sellers shall refund to Verado any amounts the Sellers may have received in connection with the sale of such Products and shall compensate us for any costs incurred by Verado and/or the Buyer arising out of the Seller’s activity and shall guarantee Verado against any legal proceedings
In the event of doubt as to the authenticity of a Product, Verado reserves the right to request from the Seller any documentation proving the authenticity of said Product and to suspend the account of the Seller pending receipt of such documents.
1. Purpose of the General T&C’s “Buying Products”
The Company Verado Technologies is a limited company, registered at the UK Company House under number 10219291, with its registered office situated at 5 Paragon Mews, London, SW8 1FU, United Kingdom, offers its members services with a view to selling and buying second-hand luxury goods. These services are available directly on the Verado website.
The purpose of the General T&C’s “Buying Products” is to define the terms and conditions on which Verado allows its members to buy Products on the Website.
The General T&C’s “Buying Products” apply without prejudice to the stipulations in the “Provisions regarding all Users” (hereinafter referred to as “General T&Cs”).
All capitalized terms used in the General T&Cs “Buying Products”, unless otherwise defined herein, shall have the meanings defined in the “Provisions regarding all Users”.
The General Conditions not modified herein remain applicable in full.
2. Buying Products
2.1. Placement of an Order by a Buyer
Information on the Products shall be provided by the Sellers in their original language. A translation shall be made available by Verado for information purposes only. The original language of the Product Sheet shall prevail in the event of any inconsistency or conflict with any translation. In the event of doubt, it shall therefore be mandatory to refer to the original language. Verado shall assume no liability in connection with the proposed translation, which is provided for information purposes only.
In additionally, please note that Products are only shipped to the places indicated in Section 2.5 “Delivery”.
The Prices of all Products listed for sale on the Website are inclusive of all taxes, excluding customs taxes, and appear on the Product Information page of a listed Product. Please note certain transportation taxes and customs charges in force in some countries may be additionally invoiced and will be stated at the time the Order is paid for
The Product Information page indicates whether the Product that is listed for sale is owned and being sold by a Non-Professional Seller or by Verado.
The Order is an offer by the Buyer to enter into a binding contract with the Seller or Verado and of the positive “Inspection” carried out by Verado (in particular conformity with the Product Information, not counterfeit, not deteriorated etc.).
Verado reserves the right, in the event of not receiving a Product or after a negative “Inspection”, to cancel the Order and refund the Buyer.
When Verado directly lists its own Products for sale on the Website, the sale is completed once ordered.
2.2. Delivery and Shipping costs
Buyers must then provide certain mandatory information which are essential in order to complete the Transaction:
- Surname, first name and, if appropriate, the surname and first name of the person to whom the Product is to be delivered, if different;
- The delivery address. This must be accurate and complete to allow and facilitate the shipping of Orders; and the invoicing address, if it is different form the delivery address,
- A contact phone number.
Verado shall ship the Order to the Buyer by any carrier it sees fit, given the location of the Buyer.
The Shipping Costs are a contribution by the Buyer to the costs incurred by Verado (shipping, insurance or other costs, etc.)for the shipping of the Product to the Buyer. The Shipping Costs will vary with the value of the Products ordered and the different countries to which Orders can be shipped.
Shipping costs will be calculated at the checkout and may vaire given the Buyer’s location.
Clarification regarding customs duties:
Customs duties, if any, are borne by the buyer.
In the specific case of the United States, the customer has the option of paying custom duties through two different payment methods:
paid by the Buyer upon receipt of his order: an invoice will be sent to the Buyer by the customs officers, the amount may vary according to the Product Price, or paid directly by the Buyer through Verado: a flat duty rate of 15% of the Product Price will be added to it and the Buyer will have nothing to pay when he will receive his order.
2.3. Product Unavailability/Refusal of Orders
In the event that any Product ordered by a Buyer is unavailable for any reason whatsoever after confirmation of an Order, Verado will promptly contact the Buyer to offer him/her to cancel the Order and, if payment has been collected, provide a refund to the Buyer which will be made within thirty (30) calendar days following the validation of the Order.
Verado reserves the right to refuse an Order from a Buyer with whom a dispute exists regarding the payment of a previous Order or for a Product for which a material error has been made as regards its sale Price. In this case, the Buyer will be notified by email of actions taken by Verado, which will automatically refund the value of the Order if the Buyer has already paid.
2.4. Paying for Orders
The Price and Shipping Costs shall be paid by the Buyer via Verado’s secure payment system, credit card, Visa, Mastercard, American Express, Bank Transfer, Bitcoin and via PayPal.
Verado shall notify the Buyer and the Seller by email of its receipt of payment from the Buyer. This email or any payment receipts sent to the Buyer are not an acceptance of the Buyer’s Order.
A check may however be made by our partners and/or by Verado’s “Risk” department on the Buyer, by telephone, electronic mail or post in order to validate the Order before the Product is dispatched and to ask, where necessary, for all additional supporting documents.
Within the framework of the check carried out, the Buyer may be refused an Order if the information provided by it are deliberately incorrect and/or fraudulent. In that case, the Buyer will be informed by email of the measures taken by Verado which will automatically refund the Order if the latter has already been paid for by the Buyer.
When Verado is acting as an agent for the Seller, the date that Product can be dispatched to the Buyer will depend on when Verado receives the Product from the Seller. Therefore, Verado cannot commit to a specific delivery date. However, in the case of such sales, the Shipping Date will be no later than the date thirty (30) days from validation of the Order by the Buyer.
Ownership of Products and Risk: The Products shall remain the Seller’s or, where it is selling its own Products directly on the Website, Verado’s property until Verado collects the full Price of the Order from the Buyer including any taxes, processing and Shipping Costs. The risk of damage to and loss of a Product sold to the Buyer shall pass to the Buyer on receipt of that Product. The Buyer shall therefore be liable for any damage caused to the Product that is the Buyer’s fault following receipt.
None of the provisions set out in the section below (including any declaration by Verado regarding the conformity of a Product with its description or these General T&Cs) shall affect your statutory rights. Users may dispute any such declaration made by Verado in accordance with Section 6 of the “Provisions regarding all Users”.
For further information about their legal rights in their country, Users should contact their local authority Trading Standards Department or Citizens Advice Bureau.
2.6.1. Non-receipt and late delivery of Products
If the Buyer does not receive his products within thirty (30) days after the date of his Order, or, in the case of Orders for Products where Verado is directly selling Products it owns to Buyers, if the Buyer does not receive his Products at the Delivery Date (please see Section 2.5 ‘Delivery” for further information), the Buyer will be entitled to cancel his Order even after the cooling off period has expired (if it applies) by sending an email to email@example.com.
Verado will refund the buyer within a maximum of fourteen (14) days from the date the email is confirmed to be received
Please note that if you receive your products after you have already cancelled the Transaction, Verado will refund the Price of the Product(s) returned, the Shipping Cost (if the entire Order is being returned) and the cost of postage for returning the Order to Verado within a maximum of fourteen (14) days from the date once Verado receives the complete Product in its original condition.
Following cancellation, the Buyer may choose to obtain a refund by way of a credit to his/her payment card, Paypal account or Bank Transfer, in each case on the condition that Verado does not consider the cancellation/refund request regarding the total or partial non-receipt of an ordered Product to have been made fraudulently. In case of partial cancellation, only the cancelled part of the Order will be refunded.
2.6.2. Products that do not conform with the Product Information
a) Receipt of Products by Verado from Seller that do not conform with the Product Information
(i) If Verado discovers during inspections that a Product does not match the Product Information provided by the Seller (e.g. regarding the condition authenticity or functionality of the Product):
- in the case of Products that partially match their description, Verado shall on behalf of the Buyer (i) negotiate with the Seller in order to reduce the Price (ii) charge the Seller with eventual services or repairs needed or (iii) cancel the sale and refund the Buyer, at the Buyer’s option. If the Buyer and Seller agree to a price reduction, the Buyer’s payment card or Paypal account will be credited or they will be issued with a Promo code or credit voucher for the difference in price, at the Buyer’s choice; or
- in the case of Products that substantially do not match the Product Information provided, that are counterfeit, Verado shall cancel the sale and refund the Buyer
(ii) If the Buyer’s Order is cancelled, the Buyer may choose to obtain a total or partial refund, by way of a credit to his/her payment card or Paypal account.
If a Product received by a Buyer does not match its description in the Product Information, the Buyer should, within a maximum deauline of fourteen (14) days as from the date of reception of the Product, contact Verado. To notify Verado of a claim for nonconformity of a Product purchased from a Seller, the Buyer must send an email to Verado explaining why the Product does not conform to its Product Information and/or these General T&Cs together with photos substantiating their claim.
Verado shall inspect the Product again to determine whether it conforms to the Product Information and these General T&Cs.
The refund may take the form of a payment re-credited to the Buyer’s payment card or Paypal account (as appropriate) or via Bank Transfer.
All Products returned by Buyers because of a lack of conformity with the Product information shall imperatively have kept the seal (label) initially affixed by Verado to the Product during its dispatch.
(ii) For Products purchased from Verado when it sells its own Products on the Website: If a Buyer receives a counterfeit Product or a Product that has been banned from sale, the Buyer may return the Product to Verado and receive a refund, except in the event of fraud of the Buyer.
Verado shall not be liable for the failure by any Seller (for which it acts as an agent) in fulfilling that Seller’s obligations, and in particular where a Seller fails to provide a refund or other remedy for any Products returned by the Buyer that do not conform to the description in the Product Information.
2.6.3. Terms and conditions for the return of Products
Any returns requests shall be communicated directly to Verado via email at firstname.lastname@example.org and returned to the address specified.
Verado wishes to draw the attention of Buyers to the fact that they must take reasonable care of the Products. All Products that are returned will be inspected on return and, in all cases, the Products must be returned complete (i.e. with any accessories or other parts received with the Products).
Where Buyers have failed to take reasonable care of the Products, whilst in their possession or when returning them, Verado reserves the right to refund the Buyer less any amounts due by way of compensation to make good any damage or loss to the Products. This includes any Products that are returned damaged (where such damage has occurred following delivery to the Buyer) due to fair wear and tear, wilful damage, accident, negligence by a Buyer or a third party (other than our courier), use otherwise than in accordance with their intended use, failure to follow the manufacturer's or Verado’s instructions, or any alteration or repair carried out without Verado’s prior approval.
Any Products returned in a condition where the cost of repair or cleaning would be disproportionate when compared to the Price of the Product will (unless received by the Buyer in such condition) not be refunded and will be kept at the Buyer’s disposal at his/her risk for a period of 6 months after Verado receives the Product.
Buyers wishing to retrieve the Product may ask to do so by posting a letter with a cheque for £1000 incl. taxes to cover Verado‘s reasonable storage and hanuling costs of shipping the Product back to the Buyer, which are otherwise irrecoverable. Following receipt and clearance of such payment, Verado will re-ship the non-refundable Product back to the Buyer.
If a Buyer does not make a request to Verado for the return of their Products within a 6-month of Verado’s receipt of them, Verado will acquire title to any non-refundable or returned Products (as applicable) that are not claimed back.
2.7. Direct sales made by Verado of Products that it owns
Verado promises that the Products which it owns and lists of sale on the Website will comply with all applicable laws, regulations and standards. In particular, Verado acts as a Professional Seller when making direct sales of Products it owns via the Website and shall comply with its obligations as such in accordance with these General T&Cs.
Privacy & Cookies Policy of the Website.
TABLE OF CONTENT Protecting Your Privacy 1. How we use your information 2. Your name and contact details 3. Your date of birth information 4. Your gender information 5. Your payment information 6. Your contact history with us 7. Purchase history and saved items 8. Information about your phone or laptop, and how you use our website and app 9. Information from accounts you link to us 10. Your responses to surveys, competitions and promotions 11. Sharing your information 12. Marketing messages 13. Seeing adverts for Verado.com online 14. Keeping your information 15. Your rights 16. Changes to how we Protect Your Privacy 17. What about cookies? 18. How to contact us PROTECTING YOUR PRIVACY At Verado, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Verado team members are customers themselves, of both Verado and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at email@example.com.
For all our services, the data controller — the company that’s responsible for your privacy— is Verado Limited.
1. How we use your information We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Companies that do things to get your Products to you, such as payment service providers, warehouses, order packers, and delivery companies
Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud Companies approved by you, such as social media sites (if you choose to link your accounts to us). We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
2. Marketing messages If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from Verado.com
You can stop receiving marketing messages from us at any time.
You can do this:
Through your account settings
By clicking on the ‘unsubscribe’ link in any email
By contacting our Customer Care team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as Verado comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Verado, for example new designers).
How to stop marketing messages from Verado Marketplace
Marketplace has a separate system for marketing preferences to our main Verado websites and apps. All Verado members have the option to receive marketing communications from Marketplace and/or selected third parties.
13. Seeing adverts for Verado.com online We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target Verado banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of Verado (for example, your Verado search history, and the content you read on Verado) or on Verado banners or ads you have previously clicked on.
3. Keeping your information We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems.If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
4. Your rights You have a lot of rights relating to your personal information:
The right to be informed about how your personal information is being used (like this notice!)
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account)
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
The right to request that we transfer or port elements of your data either to you or another service provider
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
16. Changes to how we Protect Your Privacy We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Verado website or other Verado services, or by some other mean
5. Changes to how we Protect Your Privacy We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Verado website or other Verado services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Verado.
6. What about cookies?
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Favourites” and “Proceed to Checkout”.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping on Verado, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at
https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Verado user experience that we pride ourselves on providing our customers.”
18. How to contact us We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
Have any questions or feedback about this notice
Would like us to stop using your information
Want to exercise any of your rights as set out above, or have a complaint
Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.
You can contact our support team by dropping us a line at firstname.lastname@example.org or else through Customer Support via the Verado website.
We know your peace of mind is priceless. That is why we have put in place sophisticated processes to safeguard your journey with us.
Verado is designed with safety in mind, both online and offline.
We protect your item
Verado takes multiple measures to protect your items through insured shipping and GIA approved inspectors.
We secure the transaction
Transparency is at the core of what we do. Our sophisticated pricing insights and extended dealers' network, ensures you get the best offer for your item, always.
We deliver results
Our goal is to help you achieve the best price for your item. Quick, easy, hassle-free; exactly how selling should be.
We take our responsibility to protect your journey seriously. It's our job to provide a system deserving of your trust — by proactively screening for potential problems, by working with the most reputable logistics, insurance and inspection partners, and by identifying the right buyers for you.
Our goal is to provide a safe and trusted platform where people can sell their most valued possessions, with confidence.
For maximum peace of mind, your valuable is fully covered by reputable insurance providers such Allianz, Lloyds, etc.
Verado works with independent, industry leading inspectors to evaluate the conditions of your items.
We aggregate offers from over a thousand national and international dealers to provide you with the absolute best price.
Proceeds of the sale are sent to you immediately with a secure bank transfer. Verado takes 10% commission.
"The quality of their service and professionalism of their team is outstanding" -Denis Kopanev
Our global team is standing by 24/7 in 8 different languages to help make things right with sales, appraisals, evaluation, and anything else you may need us for. We are breathing your safety and our team is here just for you.
Just reach out if there’s anything you need.
- Andrew Shuttleworth
- Mike Moore
We couldn’t do what we do without our community of sellers. They’re the backbone of the Verado network, and we’ll always be driven to seamlessly connect them with their perfect buyer.
- Andrew Shuttleworth
- Mike Moore
Trust and safety is at the core of our business. That is why we only work with the best.
Royal Mail and DHL are our logistics providers, collecting and delivering your valued items.
Your items are fully insured as long as they are with us. AXA and Allianz provide the coverage you need.
We partner with Stripe and Barclays to handle all payments and transactions securely.
We only work with independent authenticators who have decades of experience and are registered with the GIA or the Gemological Association of Great Britain.
Frequently asked questions
WHAT DOES VERADO DO? Verado is dedicated to providing sellers with a platform to re-sell valuables conveniently, rapidly and at fair prices. Verado’s platform aggregates offers from thousands of national and international dealers to make sure you’ll always get the best the market is paying for your items. Led by the very best in the luxury goods market, we work together to bring you the fairest market value for your valuable items while providing stellar service. Whether you need financing to run your small business, to plan for the future, or to go on a vacation, we are here for you.
WHAT TYPES OF ITEMS DO YOU ACCEPT? Verado accepts valuables for which we are well-qualified to evaluate and will interest our buyers. We typically accept: 1. Jewelry & Diamonds - most types of precious jewelry including rings, bracelets, necklaces and earrings made from gold or platinum, with or without diamonds. 2. Branded Watches - luxury watches including Rolex, Cartier, Omega, Breitling, Audemars Piguet, Patek Philippe, Tag Heuer, and many more.
SO HOW DOES IT WORK? There are five easy steps in the sales process: 1. Describe your item to the best of your ability using the submission form. 2. We collect your item 3. Once your valuable reaches our inspection centers, our experts clean, photograph it and inspect it for authenticity and conditions. At this stage our team will contact you to discuss how to best set your reserve price for the auction. At the same time, prospective buyers receive an alert about the valuables about to be auctioned. 4. The auction begins, allowing qualified and targeted buyers a set period of time (up to 48 hours) to compete for the item. 5. Upon acceptance of the high bid, the payment is processed almost immediately – and funds are transferred to you.
WHAT ARE YOUR FEES? There are absolutely no fees for working with us until a deal is made. Then, our fee is 15% and it will be deducted from your payout.
WHAT IS THE “MARKET VALUE”? The market value is defined by what your item is worth in the current marketplace. This is determined by measuring the demand for the item and how much buyers are willing to pay for it. With our auction platform, we are confident that we can get you the highest market value by reaching professional luxury buyers world-wide, and inviting them to compete for your item.
WHAT IS THE “RESERVE PRICE"? The reserve price is the lowest price that you are committed to accepting for your valuable. If the leading bid at the end of the auction meets or exceeds this price, the sale will be approved automatically. If the leading bid does not reach the reserve price, you may reject the offer and have your valuable shipped back to you fully insured, free of charge.
WHY VERADO VS EBAY? It all begins with a market value analysis in which the details you provide are used to generate estimated auction results. Before you even send your item in, you'll have an idea of what you may get for it at auction. When you do decide to send your item to Verado, our professionals will take HD, 360 degree photos to be presented to buyers at auction. The next step is what really sets Verado apart - a professional, objective, complimentary grading at our leading grading labs. When buyers bid on your valuable item, they know what they are getting. Verado is a trusted powerseller that can secure those high bids and when the auction ends, we even take care of sending the item to the buyer.
Last but not least, when you sell through Verado you utilize not one, but many selling channels (Verado Buyer Network, eBay, Rapnet, and more).
WHY SHOULD I TRUST YOUR GRADING PARTNERS OVER MY LOCAL JEWELER'S APPRAISAL? Buyers place higher bids with Verado because we only use the very best in the industry to authenticate and grade items auctioned with us. Our grading partners are well renowned in the industry and are approved by the GIA or the Gemological Association of Great Britain. Gradings carried out by our partners are so thorough and trusted in the industry, that we put forth a description guarantee. Buyers that come to Verado know that what they see is what they get, and ultimately place higher bids.
It is also important to keep in mind that we are not the ultimate buyers of your valuable item, making every evaluation as objective as possible. Our goal is to create mutual trust between buyers and sellers that will result in a win-win deal.
CAN’T I GET A GOOD PRICE IF I SELL MY ITEMS DIRECTLY TO A JEWELER? Selling pre-owned luxury items like branded watches or diamond rings to a local jeweler will often bring minimal value (perhaps just slightly better than going to a pawn shop). When a local jeweler buys an item like this, they will normally sell it to a dealer who then will sell it to a wholesaler. That means there’s at least three people who need to make a profit which leaves little for the seller. A store may also choose to sell the item on consignment which means the seller must wait to get paid only if and when the item is sold.
WHAT ABOUT SELLING MY ITEM THROUGH HIGH-END AUCTION HOUSES? Large auction houses, including Christie’s and Sotheby’s, tend to accept only luxury items of the highest value. Their auctions are only organised every few months – requiring a great deal of time, planning, effort and fuss – and come with higher fees and sales commissions.
HOW LONG DOES IT TAKE FOR AN ITEM TO SELL ON VERADO? When an item goes to auction, it can take 8-10 business days from the time an item arrives at Verado headquarters to grade, collect all qualified bids and conclude the sale.
WHY DO I NEED TO SEND MY ITEM TO YOU? In order for buyers to bid with confidence, they need to know that every item is authenticated and that the selling description is guaranteed. That is how we get buyers to bid for the full value of the item. Furthermore, a large part of the work that we conduct on your behalf is done while in our possession such as the high resolution photography, buyer targeting, and final transaction. It is crucial that we are able to physically see your item and assure that it is going to the right people at the right price.
HOW DO I SEND MY VALUABLES TO YOU? We use Royal Mail and DHL to collect your items. Packages are tracked from the moment they leave your door to the moment we receive them. Valuables are fully insured from beginning to end.
WHAT IF MY VALUABLES ARE NOT IN PERFECT CONDITION? You can still sell them. Jewelry and precious metals are appraised based on their weight and quality. Thus we can still sell them even if they are broken or incomplete. Watches, however, will achieve a better sale value if they are in proper working condition. It is always preferable to receive valuables in their original box and/or with the payment receipt.
HOW MUCH DOES SHIPPING COST? We cover all shipping expenses, including collection and insurance of your valuable item from your home to our secured facility.
WHERE WILL MY VALUABLES BE STORED? All items sent to Verado are tracked and monitored as soon as they reach our facility. Once your valuables are graded, we store them in highly secure vaults for the duration of the auction process. Verado's secure storage facility is fully protected and your items are insured from the moment we receive your valuable until we ship it back to you.
WHAT HAPPENS IF MY VALUABLES GET LOST OR STOLEN? In the extremely unlikely event that this happens, your valuables are insured from the moment they are collected.
HOW WILL I RECEIVE PAYMENT? We process our payments by same day bank transfer.
CAN I BACK-OUT OF THE PROCESS AT ANY TIME? Prior to auction there is no obligation of any kind. Once you agree to a reserve price, you are committed to selling your valuable for that price. If the highest bid falls below the reserve price you have the option to decline and have your valuable sent back to you fully insured, free of charge.
IF I REJECT THE OFFER WILL YOU SEND BACK MY VALUABLE? Yes. If the offers fall below your reserve price, simply request the valuable to be sent back to you. We will send it back immediately in the same condition it was sent to us, no strings attached. However, once you agree to a reserve price, you are committed to selling your valuable.
WHY DO YOU NEED MY I.D. ? Based on British and European regulations and best business practices, we cannot conduct any transaction or issue payment without a proper government issued ID. We do this to protect both our buyers and sellers and to prevent fraudulent behavior.
IF I HAVE A CERTIFICATION OR APPRAISAL ON MY ITEM DOES THAT INCREASE THE VALUE? Certification or pre-appraisal will get you a more accurate estimate for your item, it does not however increase the value itself. We accept appraisals and certificates from professional jewelers and grading reports from the following institutions: GIA (Industry standard) EGL IGI AGS
ARE YOUR FACILITIES SAFE AND SECURE? The safety of your items is our priority. That is why we have fully backed insurance covering your items throughout the entire process.
WHAT’S IN IT FOR THE BUYERS? WHY WOULD THEY WANT TO COMPETE ONLINE WITH OTHER PROFESSIONAL BUYERS? Verado provides its buyers with two critical services: volume and authenticity. Verado buyers have access to a steady flow of luxury goods that have already been authenticated by Verado’s professional appraisers. Buyers have access to this steady flow of verified items saving them significant time and money, while avoiding the headaches of having to deal with unsophisticated or unscrupulous sellers.
CAN I VISIT YOUR OFFICES? Yes, you can certainly make an appointment at our location by calling us at +44 20 8068 4740
Verado Headquarters Verado Technologies Ltd 41 Corsham St London, N1 6DR United Kingdom